COVID-19: New Measures in Place for Deliveries

• Modified in-home deliveries have resumed.
• Our delivery team will be wearing personal protective equipment (masks and gloves)
• The room must be ready to place new furniture. The room must be cleared of all items so we can place the merchandise without any obstructions. The delivery team is not permitted to remove any existing furniture from the designated space.
• The items will be placed in the customer's room of choice and will be unwrapped.
• Clients and/or designers must not be present in the room while the delivery team places the merchandise.
• Before your items are delivered, please ensure that all entrances( doors, stairwells, elevators, etc.) allow your items to pass through.
• Our delivery team can in no way modify or alter doors, guardrails, moldings, light fixtures or any other object preventing the items from passing through.
• In the event that a client is not present to receive the delivery as organized or that there are other problems arising due to obstructions on the part of the client, then all added delivery fees will be automatically charged to the client’s credit card of which number will be on file in order to process the additional fees.
• There will be no returns and exchanges during this time, until further notice.
• There are added delivery fees to any item delivered to a condo, as there are stricter guide lines and longer wait times.